CV

Serhat Sine CV Download (*.pdf)

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BUSINESS EXPERIENCE

11.2008-03-2009     Mail2Web.com International AG Istanbul,Turkey

• Representative for Hosted Exchange – SharePoint solution to decrease IT costs and increase work efficiency
• Developing company products and services
• Prepare materials about company services and share with Partners and business groups to discuss opportunities for developing new business
• Reporting market research and developing strategies & new projects under guidance of Director
• Organize and provide training in all Microsoft Hosted Exchange and SharePoint services for regional customers
• Dedicated to creating Customer Support Dept. fundamentals for a start-up company (myhosting.com.tr) Duties included: planning, organizing, training staff, developing policies and procedures
• Researched competitor companies for marketing department
• Search, provide and analyze literatures about company product line and about competitors
• Analyzing the business needs of   company’s departments to help identify business problems and propose solutions

06.2008-11.2008 Verscom Solutions International Istanbul,Turkey

• 1^st level customer support at International level
• Troubleshooting of Telecom and Network problems
• Follow-up with customers and other departments until issue resolution from a online ticketing system
• Receiving all complaints from customers, evaluating and ticketing all issues as 1^st Level Support Specialist for internal and external customers

05.2007-09.2007 Selcen Architecture & Const. Bns. Istanbul,Turkey

• Supervised the support of 25 WinXP client and 1 Server
• Troubleshooting of networking problems

02.2006-06.2006 T.C. Kadir Has University Web Dept. Istanbul,Turkey

• Hired to assist on Networking and Web Projects

05.2005-08.2005 Link Computer - Link Holding Comp. Istanbul,Turkey

• Analyze and Programming in MS Visual Basic/C++

EDUCATION

University          T.C. Kadir Has University Istanbul,Turkey

09.2003 - 05.2008 Computer Engineering

High School Kabataş Erkek Lisesi             Istanbul,Turkey

09.1999 - 06.2002 Science-Mathematics

CERTIFICATIONS & SKILLS

• CCNP - Cisco Certified Networking Professional Bilgeadam 11.2008-03.2009

• CCNA - Cisco Certified Networking Associate          CSCO11462984          10.2008  

Networking and Communication Technology Skills

• Configuration of Cisco Switches and Routers
• Understanding of Routing Protocols (OSPF, BGP, EIGRP, IS-IS) and LAN/WAN
• Understanding of VoIP (NexTone (GENBAND) RSM – NCE1 Training)

Program Based Skills

• MS Office 2007 (Project - Visio) and SharePoint
• Adobe Flash 8 – Dreamweaver – Photoshop CS3
• UNIX, Oracle 10g-11, PL/SQL

COURSES

PROJECTS

School Projects

• Web-Based Poll Share Service : The idea of a widget is to let you place polls on your website. In your wpss-project.com account you can create a poll. Once you insert your poll code into the HTML of your web page / Blog / Social Networking Profile, you can then View Stats, Share / Edit / Control the poll and more…

• Online Election System : A software that can offers an online election system which can replace most of the properties of physical election system. That can solve bureaucratic problems which can always appear during the elections.

My Freelance Projects